1. Introduction
Welcome to Rasoi! These Terms and Conditions outline the rules and regulations for the use of our services, website, and platform. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
2.Definitions
- "Company" refers to Rasoi, registered at Green Valley, Bhilai.
- "User" refers to any individual or entity accessing or using our services.
- "Services" refers to all products, software, and platforms provided by the Company.
- "Website" refers to Rasoi.online.
3. Account Registration
To use our Services, you must register an account with us. You agree to provide accurate, complete, and current information during the registration process. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
- Users may be required to create an account to access certain services.
- You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
- The Company reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent or malicious activities.
4. Use of Services
- Users agree to use the services only for lawful purposes.
- Any unauthorized use, modification, or distribution of our content is prohibited.
- The Company reserves the right to terminate access for any misuse or violations.
5. Payments and Refunds
- Certain services may require payment. By purchasing, you agree to the pricing and payment terms.
- The Company reserves the right to change pricing at any time. Users will be notified of any pricing changes prior to their next payment cycle.
- All payments are processed through Razorpay, a secure payment gateway.
- Refunds are processed through Razorpay.
- Refunds are subject to the terms and conditions of Razorpay.
6. Limitation of liability
In no event shall Rasoi, nor any of its officers, directors and employees, be held liable for anything arising out of or in any way connected with your use of this Website.
7. Intellectual Property
- All content on this Website, including text, graphics, logos, images, and software, is the property of Rasoi and is protected by copyright laws.
- Users may not use, reproduce, distribute, or modify any content without the Company's prior written consent.
- The Company retains all rights to its intellectual property, including trademarks and copyrights.
8. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which can be found at Privacy Policy. This includes how we collect, use, and protect your personal information.
9. Limitation of Liability
- The Company is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.
- We do not guarantee uninterrupted or error-free service.
- The Company is not responsible for any loss of data, personal information, or damage resulting from your use of the platform, including user-generated content.
10. Indemnification
You agree to indemnify and hold the Company harmless from any claims, losses, or damages resulting from your violation of these terms, misuse of our services, or infringement of any third-party rights.
11. Dispute Resolution
- Any disputes arising from these terms shall first be attempted to be resolved through mediation.
- If mediation fails, the dispute shall be resolved through arbitration.
- The arbitration shall be conducted in accordance with the rules of the Arbitration and Conciliation Act, 1996.
- The arbitration shall be conducted in the city of Bhilai, Chhattisgarh, India.
- The arbitration shall be conducted in English.
12. Third-Party Services
- The Company may use third-party services to provide certain features or services.
- These third-party services are subject to their own terms and conditions.
- The Company is not responsible for any issues arising from the use of these third-party services.
13. Force Majeure
The Company shall not be held liable for delays or failures due to events beyond our control, including but not limited to natural disasters, government actions, internet outages, or labor strikes.
14. Termination
- The Company reserves the right to terminate or suspend your access to our services at any time, without notice, for any reason, including but not limited to a breach of these terms.
- Upon termination, your right to use our services immediately ceases, and you agree to destroy all materials obtained from us and our affiliates.
15. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the State of Chhattisgarh, India.
16. Changes to Terms
The Company reserves the right to update or modify these terms at any time. Continued use of our services after changes take effect constitutes acceptance of the revised terms.
17. User Responsibilities
You agree to:
- Not engage in fraudulent activities or misuse our platform.
- Keep your account credentials confidential and report any suspicious activities to the Company immediately.
- Not interfere with or disrupt the operation of our services or servers.
- Not engage in any activity that may disrupt the integrity of our services.
18. Accessibility
The Company is committed to making its services accessible to all users, including those with disabilities. We will continue to improve the accessibility of our platform and encourage users to provide feedback on how we can improve.
19. Refund Policy
In addition to the conditions for refunds outlined in Section 5, if a user experiences a significant issue with the service (e.g., technical failure or access denial), they can contact customer support for a possible resolution or refund, depending on the case.
20. Prohibited Activities
Users are prohibited from engaging in the following activities:
- Fraudulent behavior, including but not limited to impersonation or using false information.
- Harassment or abuse of other users.
- Engaging in activities that disrupt the normal functioning of the platform.
21. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
- Email: rasoi.contact@gmail.com
- Address: Bhilai, Chhattisgarh, India